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International Patients

Personalised care for you and your loved ones, wherever you are.

At a Glance

  • Collaboration with Thomson Hospital International Patient Centre.
  • Assistance with travel, visa, and accommodation.
  • Coordination of medical appointments and treatment plans.
  • Translation and interpretation services.
  • Support with international insurance procedures.
  • Personalised care throughout your treatment journey.

The OncoCare Difference

Expert Cancer Care. We Believe in Better.

Caring for International Patients

Founded in Singapore and now part of the Tamarind Health network, OncoCare Malaysia builds on a strong regional reputation for excellence in cancer treatment — combining international oncology expertise with personalised, patient-centred care.

Our medical oncologists, nurses, and care teams speak multiple Asian languages and provide comprehensive support from diagnosis to recovery. Many of our international patients come to us for second opinions or targeted treatments for complex and advanced cancers.

We understand that being unwell away from home can be challenging. That’s why we partner closely with Thomson Hospital Kota Damansara to ensure every international patient receives seamless support — from travel and accommodation arrangements to translation services and international insurance assistance.

Learn More

Services for International Patients

Medical Translators

In caring for our international patients, we provide translators for the following languages:
  • Mandarin
  • Bahasa Indonesia
  • Vietnamese
  • Arabic
  • Tagalog
  • Burmese
  • Other regional languages

Visa Applications & Other Services

For patients from certain countries, a valid visa may be needed to enter Singapore.

For more information, please visit https://www.ica.gov.sg/visitor/visitor_entryvisa.

For other foreign languages, we will help you to engage suitable medical translators and inform you of the translation fee.

OncoCare International Patient Office assists all foreign patients who require medical visa application.

Immigration & Checkpoint Authority (ICA) website to check on the requirements.

If your treatment extends beyond your visit visa, our staff will assist you in extending your short-term visit pass 1 week before it expires.

Do note that you will need to present the following documents to extend your stay in Singapore:

Transport Arrangements

There are many modes of transportation in Singapore.

To reduce hassle, all our clinics are located close to transport hubs and lifestyle amenities.

However, if you are unfamiliar with navigating Singapore’s bus or train systems, our staff can make specific private transport arrangements on your behalf.

Flight Arrangements

If your treatment takes longer than originally estimated, our staff can contact your airline and adjust your flight arrangements. We can also advise on the best approaches to handle transport to and from the airport.

Special Medical Arrangements

We offer a range of personalised medical services for international patients. Our team members will recommend the right medical oncologists or other medical specialists with experience in treating your condition.We are also able to schedule medical appointments and make necessary arrangements such as examinations, follow-ups, ambulance services etc.

Accomodation Arrangements

Our staff can recommend and help you reserve a suitable serviced apartment or hotel room to ensure that your stay in Singapore is safe, convenient, and comfortable. All of our clinics and treatment facilities are located close to hotels and serviced apartments within walking distance.

Insurance Arrangements

For overseas patients, insurance plans may be critical in meeting the cost of oncology treatments. To make it convenient for you, we currently accept payments from the following international insurance plans:
  • Allianz
  • Henner
  • Aviva
  • Prudential

Can’t find your insurance company listed above? Email us at enquiries@oncocare.my to find out how we can arrange payments through your international insurance plan.

Language, Diet & Religious Arrangements

Should you have special needs such as dietary, beverage or religious arrangements, do let our staff know and we will ensure that they are arranged appropriately.

We will also endeavour to communicate with you in the language that you are most comfortable with. Depending on your needs, our specialists or staff are able to converse in English, Mandarin, Bahasa Indonesia, Vietnamese, Arabic, Tagalog, Burmese.

Frequently Asked Questions

Before You Arrive in Singapore

Are credit cards and cash payments commonly used in Singapore?
Yes, the most commonly used credit cards include Visa, Master, Amex, and JCB. We accept credit cards, bank transfers, or cash in Singapore Dollars only.
No, we offer the same pricing policy regardless of nationality or payment mode.
Yes, but this is not a common practice. We encourage you to schedule an appointment so you can avoid waiting at our clinic.
No, you do not need to carry a referral letter, however, We encourage you to bring all your existing medical reports, histology results, radiology scan in CD format preferably, and paraffin biopsy or resection tissue blocks if possible. This would help our doctors to establish a point of reference and save you the costs & time of redoing the investigations.
Plan to stay in Singapore for at least 5 days, with arrival on Sunday and departure on either Friday or Saturday. This will allow enough time to confirm your diagnosis and create a treatment plan. It’s recommended that you purchase flight tickets which allow the flexibility for last minute changes at minimum cost where possible.
You can purchase a sim card at Changi Airport, or sign up for roaming services from your own home telco.
While our island is usually sunny and warm, please remember to bring an umbrella for the occasional rain. Also, pack light jackets or cardigans to keep yourself comfortable as hospitals maintain low temperatures to prevent infections.
For processed food, you can bring a maximum of 5kg or 5 litres, if the total value does not exceed S$100 per person. For seafood or meat, you can bring a maximum of 5kg from approved sources. For fruits and vegetables, small reasonable quantities are allowed.
Yes, please bring an international electric plug adaptor with 3 pin plugs (UK) as shown below.Chint 1-gang 3-pin 13a Uk Socket|, 54% OFF
Afacfafabbadde for International Patients at OncoCare
Can I get a tax refund for my treatment in Singapore?

As a medical tourist in Singapore you are entitled to claim a 9% refund on the Goods and Services Tax (GST) as long as the purchase is more than S$100 (including GST).

For the medical services or medical drugs purchased in Singapore, you can not claim GST refund. If you bring back medicines or chemo drugs for consumption outside of Singapore, please notify our doctors or nurses for a GST refund.

Do ask our Patient Service Staff to assist you with the GST refund process before making payment.

We accept and recognize reports from other hospitals in Singapore, so it will be useful for you to bring them to us. This will help to reduce the amount of time needed to accurately diagnose your condition.
If you have an international insurance plan that covers you globally, you should contact your insurer to obtain information on your medical coverage. You will need a Letter of Guarantee or credit card arrangement with OncoCare for direct billing arrangements to be made with your insurer.
The costs related to treating patients with cancer can vary depending on the type of cancer and stage of cancer. This is usually discussed after our doctor meets the patient in Singapore to understand their health condition.
You can email us anytime at enquiries@oncocare.sg or call our clinics to check on the results. If you leave your contact particulars with us, we will also communicate your medical results to you back in your home country.
We can either arrange for the money changer to meet you or we can guide you to a licensed money changer shop that’s within walking distance from our clinic.
Hone Section for Radiotherapy at OncoCare
Hone Section for Radiotherapy at OncoCare

Frequently Asked Questions​

How do I make an appointment as an international patient?

You can start by contacting our team or booking a consultation online. We’ll help review your medical records and coordinate your appointment schedule with the Thomson Hospital International Patient Centre.

Please bring all relevant medical reports, pathology and radiology results, a list of medications, and your passport. Our team will advise if additional information is needed before your first consultation.

Yes. Through our partnership with Thomson Hospital Kota Damansara, we can help arrange airport transfers, nearby accommodation, and local transportation for you and your family.

Yes. Interpreter services are available for multiple Asian languages to help you communicate comfortably with your care team.

Yes, most major international insurers are accepted. Our team can assist with pre-authorisation and direct billing arrangements where applicable.

This depends on your diagnosis and treatment plan. After reviewing your medical reports, our doctors can provide an estimated duration of stay and follow-up schedule.